Enabling enhanced logging can assist in troubleshooting problems.
- Windows
- Close Silhouette.
- Press Windows+R and type: sysdm.cpl.
- Type ” sysdm.cpl” and click OK.
- Go to Advanced > Environment Variables..
- Click on New under User Variable and The New User Variable window opens.
- In the Varaible name filed, type: SFX_LOG
- In the Variable value field, type: 10
- Start Silhouette.
- Mac and Linux
-
- Close Silhouette.
- Open a Terminal window.
- Type: export SFX_LOG=10
- Type: /<path to Silhouette executable>
- Mac: /Applications/BorisFX/Silhouette\ <Silhouette version number>/Silhouette.app/Contents/MacOS/Silhouette
- Linux: <Silhouette install location>/silhouette<Silhouette version number>/Silhouette-<Silhouette version number>
- Press Enter.
- Start Silhouette.
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Then, when the problem occurs, open the logs folder and provide the silhouette.log file. Log locations are below.
-
- Windows: C:\Users\<user>\AppData\Local\BorisFX\Silhouette <version>\
- Mac: ~/Library/Logs/BorisFX/Silhouette <version>/
- Linux: ~/.cache/BorisFX/Silhouette <version>/