I have run into some trouble; things aren’t working and I’m seeing strange error messages. Please help!

Don’t panic, we've got you covered. Please fill out a support ticket here, and we will do our best to assist you. Make sure to provide the list of steps you took to encounter this issue; this will help us try and reproduce it on our end. Also, please upload your Boris FX Hub log files with your support ticket. You can easily save these log files to your desktop by pressing Command+Shift+L (Mac) or Control+Shift+L (Windows) while in the Hub app window. These logs will help our support team diagnose the problem.

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