Why am I getting an "Activation Incomplete" error when I enter my activation key in the Boris FX Hub?

The "Activation Incomplete" error can occur for several reasons. Here are some things to check:

  • Typo or Missing Symbol: Ensure that the key is entered exactly as it appears in your email. Check for any typos or extra spaces. The format should be ####-####-####-####, including the hyphens.
  • Entering an Activation Key for an Unsupported Product: Currently, the Boris FX Hub does not support the following:
    • Continuum Units
    • Continuum Premium Filters
    • Continuum FCP Units
    • Continuum FCP Premium Filters
  • Entering a Render-Only Activation Key: If you're using a render-only activation key for background rendering, it's essential to follow the appropriate steps. Please refer to the "License Instructions for Nodelocked Licenses" section for detailed guidance.
  • Entering an Expired Activation Key: Your activation key may have expired. To find out the expiration date of your key, you can check by logging into your Boris FX Account Panel.
  • Entering an Activation Key that has already been used: Have already used this activation key on another computer? You will need to deactivate this key before you can use it again. If you have access to the computer that has already used this key you can use the hub to deactivate the key by signing out of the hub on that computer and choosing to deactivate the key at sign out.

*If none of the above applies, you can always use the classic Boris FX License Activation process detailed here.

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