The application crashes on startup or during use. What should I try?

Try these troubleshooting steps in order:

  1. Reset the software to factory settings via Help > Reset to Factory Defaults. This resolves most configuration-related crashes.
  2. Switch the audio driver from ASIO to WDM (or vice versa) in the audio system settings (shortcut 'Y').
  3. Check if the crash occurs with an empty project. If yes, it's likely a driver or system issue. If not, the crash might be project specific
  4. Disable all third-party VST plugins temporarily, then re-enable them one by one to identify the culprit.
  5. Ensure your audio and graphics driver and Windows are up to date.

Send your crash reproduction steps to BorisFX Support.


 

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