SynthEyes Legacy Licensing Policy

Special Upgrade Offer for Legacy SynthEyes Customers

For our valued legacy customers (purchases before March 31, 2023):

If you purchased your current SynthEyes license via ssontech.com before March 31, 2023, we're excited to offer you a special upgrade path! You have the opportunity to transfer your legacy SynthEyes license into a newly upgraded Boris FX SynthEyes license. Your new Boris FX SynthEyes license includes 12 months of free upgrades and support and is available to you at 25% off the regular upgrade price of $195. This exclusive offer ends March 31, 2024. It's our way of saying thank you for your support as a customer and ensuring you stay up-to-date with our latest offerings. Please contact our sales department for more details.

After March 31, 2024:

  • Licenses purchased prior to March 31, 2023 will no longer be eligible for technical support via phone or email, but will continue to work in perpetuity on the approved system specs at time of purchase. 
  • Licenses purchased between March 31, 2021, and March 31, 2023, will require an Upgrade and Support Reinstatement of $295. In return, you will receive a new, up-to-date Boris FX SynthEyes license with 12 months of free upgrades and support.
  • Licenses purchased before March 31, 2021, will require the purchase of a new license to access the current version.

Transition to Boris FX for Recent Customers

For customers who purchased between March 31, 2023, and October 18, 2023:

Thank you for your recent purchase! Your current license purchased via ssontech.com will be seamlessly transitioned into a Boris FX SynthEyes license and added to your Boris FX account. If you don’t already have a Boris FX account, simply create one using your associated email and find your Boris FX SynthEyes license ready to go. You'll be able to renew a Boris FX Upgrade and Support contract at the one-year mark from your original purchase date for $195 without needing to purchase a new license.

Important to remember:

  • Boris FX cannot guarantee the original ssontech.com license will remain operational, and it is important to note that your upgraded Boris FX SynthEyes license only covers one seat. Please be aware that the old ssontech.com license won't receive support from borisfx.com and is not eligible for future upgrades.

Boris FX SynthEyes Licensing & U&S Policies

For customers purchasing after October 18, 2023:

Welcome to Boris FX! As a valued customer, you'll follow our standard licensing and U&S policies:

  • All perpetual licenses are eligible to renew their Upgrade and Support contract at the standard renewal price of $195 upon contract expiration, including a 30-day grace period.
  • Perpetual licenses will continue to function indefinitely, but an expired Upgrade and Support contract without renewal will be subject to Reinstatement pricing ($295).
  • Upgrade and Support contracts not renewed for over 36 months from the initial expiration date will be considered canceled and ineligible for Reinstatement.
  • A new license or subscription will be required to access the latest version of our products or receive technical support if you have a canceled Upgrade and Support contract. 

 

We're here to support you through these transitions and ensure you have the best experience with our products. For any questions or further assistance, please reach out to our customer support team.

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