Silhouette stores diagnostic log files in different locations depending on the operating system. These log files are used for troubleshooting and may be requested by support when diagnosing issues.
Log file locations for Silhouette
Silhouette diagnostic logs are stored in the following locations:
Windows:
C:\Users\<user>\AppData\Local\BorisFX\Silhouette <version>\macOS:
~/Library/Logs/BorisFX/Silhouette <version>/Linux:
~/.cache/BorisFX/Silhouette <version>/
These directories contain log files specific to the installed version of Silhouette.
Available Silhouette log files
Silhouette generates multiple log files that capture different types of diagnostic information.
Available log files include:
analytics.txt
silhouette.log
silhouette_plugin.log
These logs may contain information about application behavior, errors, and plug-in activity.
When to use Silhouette log files
Silhouette log files are typically used for troubleshooting issues.
This means:
Logs may be requested when submitting a support ticket
Logs help identify errors, crashes, or unexpected behavior
Providing logs can help speed up issue resolution
Users should include relevant Silhouette log files when contacting Boris FX support for assistance.