Subscriptions FAQ

What is the return policy for purchases made from the Boris FX Online Store?

We value your satisfaction with our products. If you find that your purchase from the Boris FX Online Store does not meet your needs, please contact us at within 15 calendar days of purchase to request a Return Material Authorization (RMA). We will be more than happy to provide the necessary assistance to facilitate your return.

Can I return a monthly subscription if I am not satisfied?

Our policy excludes monthly subscriptions from returns. We understand that this might be inconvenient, but please note that monthly subscription customers receive a notification 5 days prior to the renewal date, allowing them to make an informed decision about continuing their subscription.

How are annual subscription renewals handled?

Customers with annual subscriptions are notified 30 days prior to their renewal date. This advance notice is provided to ensure that you have ample time to evaluate your subscription and make a decision regarding its renewal.

When will I be notified about subscription renewals?

For monthly subscriptions, we send a reminder 5 days before the renewal date. For annual subscriptions, the reminder is sent 30 days in advance. These notifications are part of our commitment to transparency and customer satisfaction.

How can I ensure that a product is right for me before making a purchase?

We strongly recommend utilizing our free trials to assess whether a product meets your needs before making a purchase. Free trials are the most effective way to evaluate our products in your own workflow and ensure that you are making the right decision. Our customer support team is also available to answer any questions and provide guidance during your trial period.

How long does my monthly subscription last?

Your Continuum, Mocha Pro, Optics, Sapphire or Silhouette monthly subscription lasts 30 days from the purchase date.

Will my monthly subscription auto-renew?

Yes, all Boris FX monthly subscriptions auto-renew after 30 days.

What's the process for canceling my Boris FX subscription?

Canceling your monthly subscription is straightforward. Simply visit and log into your BorisFX customer account. Once logged in, navigate to the 'License' tab where you'll find the option to 'Cancel Subscription'. By choosing this, you'll stop any future charges to your account.

Will my subscription stop immediately if I cancel before my expiration date?

If you cancel your subscription, it won't end immediately. Instead, your subscription will remain active until the current expiration date. This means you can continue to use the service until that date.

How do I find out when my subscription is due to expire?

To check the expiration date of your subscription, log into your Boris FX customer account, and select the 'Licenses' tab. Here, you'll find all the details about your subscription, including the renewal or expiration date.

What happens if I forget to cancel during my monthly subscription? Can I request a refund?

Unfortunately, no. All accounts will be charged after 30 days unless canceled via the Boris FX customer panels. No refunds will be issued for late cancellations.

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