Sales Help & General Questions

General Questions

• How do I contact technical support?
• What is your privacy policy? What do you do with my information?
• Where can I make a feature requests or suggest new feature ideas?
• Where can I find product logos and press releases?
• Does Boris FX have an Affiliate Program?
• Where can I find your EULA (End User License Agreement) information?
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AI and ML in Boris FX Products

• What is AI or ML?
• What is Generative AI?
• How is AI used in our Products?
• When I use products that use AI, is my footage processed locally or remotely?
• Which filters support Generative AI?
• Do any other ML-based features use external integrations?
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Sales & Webshop

• Buy Now
• License Options
• Subscriptions FAQ
• What is the Upgrade & Support Plan? What is U&S?
• The Boris FX Promise: 15-day Satisfaction Guarantee
• Enterprise Program
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Accounts

• Where can I create an account on the Boris FX website?
• How to change my email or password?
• How to change my Credit Card, Billing Address or Payment information?
• How to cancel or restart my subscription?

Student Licenses

• What is the Boris FX Suite educational license?
• How do I apply for a Boris FX Suite educational license?
• How do I renew my Boris FX Suite educational license?
• I have applied for an educational license- when will it arrive?
• I don't have the correct email and/or documentation needed to qualify me as a student. What do I do?
• I applied for a Boris FX Suite educational license, but I was rejected. What happens now?
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